At JSBIT Mining, we aim to provide you with high-quality mining hardware from leading brands in the industry. Our after-sales service is designed to ensure a seamless experience and address any concerns that may arise with your purchase.

1. Product Support

If you encounter any issues with your mining machine, please reach out to our dedicated support team. We work closely with all our partner brands to ensure your hardware operates at its best. Contact us at support@jsbit.com, and we’ll guide you through troubleshooting or escalate to the appropriate brand’s support team.

2. Warranty Coverage

Brand-Specific Support Information

During the warranty period, we recommend contacting the official mining machine support team directly for repair services, following the manufacturer’s guidelines.

1. Where can I find customer support for the Elphapex Official DG1 Miner?
   You can reach Elphapex DG1 Miner customer support at Elphapex Support.
2. Where can I find support for Bitmain Antminer?
   Visit the official Bitmain website and check the “Support” or “Contact Us” section.
3. Where can I find customer support for WhatsMiner?
   Support for WhatsMiner is available at WhatsMiner Support.

By placing an order, you agree to the following after-sales policy:

1.Order Changes and Cancellations: Once an order is submitted, requests for cancellation, refunds, or modifications will not be entertained.

2.After-Sales Support: As the official partner of Elphapex and a strategic partner with Bitmain and MicroBT. For after-sales issues, please contact the official after-sales service of the mining machine or reach out to us directly.

3.Warranty Coverage: Manufacturers of brand-new mining machines offer a warranty of 6 to 12 months on every new unit.

4.Price Adjustments: Mining machine prices are subject to frequent adjustments based on market fluctuations without prior notice or compensation.

5.Post-Warranty Repairs: After the warranty period, miners can be repaired at the customer’s expense for parts and labor.

6.Claims: Customers must bear return shipping costs for warranty claims.

The warranty will be voided under the following circumstances:

1.Unauthorized removal or replacement of components by the customer.

2.Damage resulting from water immersion, corrosion, or exposure to a wet environment.

3.Corrosion caused by exposing circuit boards or components to water and moisture.

4.Damage caused by using a low-quality power supply.

5.Burnt parts on hash boards or chips.

We provide branded miner resources to meet your needs. Mining equipment is delivered in the manufacturer’s original, unopened packaging.

3. Futures Miner Warranty Policy

Futures products are subject to the brand manufacturer’s policies. Final goods depend on the brand’s official specifications, including normal hashrate and power consumption, as determined by the manufacturer. In the event of a refund from the manufacturer, we will process a refund to the customer simultaneously. All issues concerning futures products are ultimately subject to the manufacturer’s policies.

4. Pre-owned Miner Warranty Policy

Prior to purchase, please note that for all used miners, we will provide testing videos with recorded timestamps. (Used Miner Specifications: Normal Hashrate Th/s ±10%, Power Consumption W ±10%)

Due to mining market price fluctuations, we do not accept returns or refunds after payment.

Used branded miners can be repaired at the customer’s expense for parts and labor.

If you have any questions before making a purchase, feel free to contact us by submitting feedback to let us know how we can assist you.

5. Returns & Refunds Policy

At JSBIT, we are committed to delivering high-quality mining machines and ensuring customer satisfaction. Please carefully review our returns and refunds policy before making a purchase.

All sales are final. Items are non-refundable, and orders cannot be canceled (except in cases of damage or defects covered by the product warranty).

You are responsible for shipping costs when returning an item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.

Please note that delivery times for exchanged products may vary depending on your location.

All mining machines sold by JSBIT Mining are covered by the warranty provided by the respective manufacturer (e.g., Bitmain, MicroBT, Elphapex, etc.). The warranty covers:

• Manufacturing defects and faulty components.
• Coverage duration varies by brand and product type, but typically includes a warranty period ranging from 6 to 12 months for new mining machines.

For warranty claims, please contact the respective brand’s customer support directly (details provided below). If needed, our team will assist you in reaching out to the manufacturer.

6. Returns & Cancellations

All Sales Are Final: Due to the nature of mining hardware and fluctuations in market prices, we do not accept returns or cancellations once an order is confirmed.

Damaged or Defective Products: In the event that your product arrives damaged or defective, please contact us within [20] days of delivery. We will assist in processing a return or replacement through the manufacturer’s warranty process.

7. Repairs & Post-Warranty Support

After the warranty period, we can assist with repairs at the customer’s expense. The cost of parts and labor for repairs will be your responsibility.

For used or pre-owned machines, we offer repairs at the customer’s expense, but please note that these units are sold as-is, and we do not offer returns or refunds.

8. Shipping Costs

Return Shipping: You will be responsible for the shipping costs associated with returns and warranty claims. Shipping fees are non-refundable, and you should include tracking when returning an item.

Warranty Claims: For warranty claims, the manufacturer may cover return shipping, depending on their policies. Please consult the brand’s support team for specific return shipping information.

9 . Warranty Exclusions

The warranty does not cover damages caused by:

Unauthorized modifications or repairs.
External factors like water damage, power surges, or exposure to extreme conditions.
Damage from low-quality power supplies or burnt components.

10. Price Adjustments

Prices for mining hardware may fluctuate due to market conditions, and we reserve the right to adjust prices without prior notice. Price adjustments will not apply to orders already placed.

11. Customer Feedback

We value your experience with JSBIT Mining. After your purchase or after resolving any issues, we encourage you to leave feedback support@jsbit.com or a review to help us continuously improve our service.