FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Does my payment order include shipping fee?

The final Miners cost does not include Shipping fee

We offer 3 shipping method for customers

Standard shipping time 7-10 days (cleaner tax door-to-door)

DHL / UPS / FedEx

We recommend logistics company cooperated door-to-door service.

We also accept your collab & trusted delivery company.

As the logistics fee fluctuates every single day, the final payment is based on the Actual payment.

How do I request an exchange or return?

We are not accept any refund after your payment. Once ordered, You've agreed with the after-sales policy accept by default.

Futures general issues

Futures products shall be borne by the brand manufacturer, final goods depends on Brand Official situation. Normal Hashrate and power consumption change follow as The Official. If has a refund from official, we will refund to customer as same time.

All issues concerning futures shall be borne by the manufacturer, Ultimately subject to the manufacturer's actual situation.

When Will my order ship?

We offer 3 shipping method for customers

Standard shipping time 7-10 days

DHL \ UPS \ FedEx cleaner tax door-to-door

We recommend logistics company cooperated door-to-door service.

We also accept your collab & trusted delivery company.

Shipping Advice and Suggestion:

Client order more than 30 miners machine, we would like to recommend cooperate logistics.

If you have logistics self-pickup. Less than 30 pcs standard shipping 7-10 days by DHL / UPS / FedEx (Include cleaner tax door-to-door).

For all international shipments, any tax or duty shall be borne by the buyer.

Shipments from all of our warehouses are delivery duty unpaid. The final cost does not include import duties and sales taxes, all these additional fees must be paid by the customers.

You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.

We are not responsible for any extra charges once the original package has been shipped.

*If the customer refuses to pay these extra charges, the package might be dropped by customs or returned to us, and we will not refund any amount of money.

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