Order Policy

Welcome to Jsbit.com! As the world’s largest seller of mining machines, Jsbit is committed to providing a seamless and secure purchasing experience for all users. By placing an order on our platform, you agree to the terms outlined below. Please read them carefully before proceeding.

Based on the information provided and current U.S. export control regulations, JSBIT prohibits shipments to the following countries and regions:

l Iran

l North Korea

l Sudan

l Cuba

l Syria

l Myanmar (Burma)

l Yemen

l Crimea region of Ukraine

l Russia

l Belarus

l Chechnya

l Venezuela

Please note that U.S. export control regulations are subject to change. For the most current and comprehensive list of embargoed and sanctioned countries, refer to the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) and the U.S. Department of Commerce’s Bureau of Industry and Security (BIS).

To enhance clarity and provide a user-friendly experience for our users, we’ve refined our ordering and payment process as follows:

1. Placing an Order

Payment Instructions: To initiate your order, please complete the cryptocurrency payment within 30 minutes of placing your order. After making the payment, provide a screenshot of the transaction for verification.

Order Confirmation: Upon receiving your payment and transaction screenshot, we’ll send an email confirming your order details.

Payment Verification: Once your payment is verified, you’ll receive a confirmation email. If payment isn’t received within the specified timeframe, Jsbit reserves the right to cancel your order.

Shipping Confirmation: Your order is officially accepted when we send a shipping confirmation email, which includes shipment details.

Note: Orders placed through unofficial channels (e.g., email, Skype, third-party websites) may be fraudulent. Jsbit isn’t responsible for losses from such transactions.

2. Payment Policy

Accepted Cryptocurrencies: We accept payments in various cryptocurrencies, including Bitcoin (BTC), Tether (USDT) on TRC20 and ERC20 networks, Dogecoin (DOGE), Litecoin (LTC), and USD Coin (USDC) on the ERC20 network. Exchange rates are based on real-time data from Coinbase. You can make payments using any compatible crypto wallet or exchange.

USD Payments: For payments in U.S. dollars (USD), please contact your Jsbit account manager or email your Order ID (Invoice) to support@jsbit.com to complete the necessary procedures.

Payment Timeliness: If payment isn’t received within the specified timeframe, your order will be automatically cancelled. Please refresh the page and submit your order again, ensuring prompt payment.

For questions or assistance, contact us at support@jsbit.com.

This streamlined approach ensures clarity and ease for our customers, aligning with best practices in user communication.

3. Product Pricing

Price Adjustments: Product prices may change without prior notice. If a pricing error is discovered, we will inform you to confirm the order or proceed with cancellation. We are not obligated to honor incorrect prices.

Currency: Payments are preferred in USDT (Tether) or USD. All prices and transactions are processed accordingly.

Out-of-Stock Products: If a product is unavailable after order confirmation, we will notify you via email. After discussion, we reserve the right to cancel the order without any liability.

4. Taxes and Duties

Exclusions: Our product prices & Shipping costs do not include value-added tax (VAT), sales tax, or other indirect taxes and duties. As tax regulations vary by location, we recommend checking your local tax laws to understand any additional charges that may apply.

Customer Responsibility: You are responsible for complying with your local tax laws and covering any applicable taxes or duties. If you have questions about these charges, consulting with a local tax advisor can provide clarity.

5. Delivery

United States/Canada: 7–10 Business days

East Malaysia: 8–10 Business days

West Malaysia: 6–9 Business days

Philippines: 6–9 Business days

Dubai UAE: 7–9 Business days

Standard Shipping: Includes processing time (1-3 business days) plus shipping time (5-12 business days).

Upgraded Shipping: DHL, UPS, or FedEx expedited services are available for an additional cost.

Once your order ships, you will receive a shipment confirmation email containing tracking information. Please note that it may take up to one business day for the carrier to update the tracking details.

Depending on your shipping address and product availability, your order may arrive in multiple shipments or be shipped directly from one of our facilities located in the United States, Canada, Moscow, Kuala Lumpur, Indonesia, or Hong Kong. Please note that all shipping and delivery dates are estimates, and we are not responsible for any delays caused by courier or logistics companies.

Upon receiving your shipment, please inspect all packages to ensure they include all items such as power supplies, manuals, cables, or any other accessories associated with your order. Save the box, outer shipping carton (if applicable), and all packing materials in case a return shipment is required. Any damage during transit must be addressed directly with the carrier. The carrier may require an inspection when a claim is filed.

We are not responsible for any duties, taxes, or fees that may apply. It is the customer’s responsibility to understand local tax and duty regulations and address any customs-related issues. JSBIT will not be held liable for any costs, damages, or expenses resulting from errors in calculating taxes or duties for your order.

We will deliver the goods at the specified delivery location under EXW (Incoterms® 2020). The risk of loss or damage to the goods shall transfer to you once we have placed the goods at your disposal, i.e., upon delivery to you or your designated carrier.

You must inspect the goods within [ 20 ] days after their arrival at the designated location (as evidenced by the logistics documents). If no inspection is conducted within this period, the goods shall be deemed accepted and compliant with the agreed specifications.

6. Warranty Policy

Warranty Service （After-Sales Support）

During the warranty period, we recommend contacting the official mining machine support team directly for repair services, following the manufacturer’s guidelines.

1. Where can I find customer support for the Elphapex Official DG1 Miner?
   You can reach Elphapex DG1 Miner customer support at Elphapex Support.
2. Where can I find support for Bitmain Antminer?
   Visit the official Bitmain website and check the “Support” or “Contact Us” section.
3. Where can I find customer support for WhatsMiner?
   Support for WhatsMiner is available at WhatsMiner Support.

By placing an order, you agree to the following after-sales policy:

1.Order Changes and Cancellations: Once an order is submitted, requests for cancellation, refunds, or modifications will not be entertained.

2.After-Sales Support: As the official partner of Elphapex and a strategic partner with Bitmain and MicroBT. For after-sales issues, please contact the official after-sales service of the mining machine or reach out to us directly.

3.Price Adjustments: Mining machine prices are subject to frequent adjustments based on market fluctuations without prior notice or compensation.

4.Post-Warranty Repairs: After the warranty period, miners can be repaired at the customer’s expense for parts and labor.

5.Claims: Customers must bear return shipping costs for warranty claims.

6.The warranty will be voided under the following circumstances:

(1) Unauthorized removal or replacement of components by the customer.

(2) Damage resulting from water immersion, corrosion, or exposure to a wet environment.

(3) Corrosion caused by exposing circuit boards or components to water and moisture.

(4) Damage caused by using a low-quality power supply.

(5) Burnt parts on hash boards or chips.

We provide branded miner resources to meet your needs. Mining equipment is delivered in the manufacturer’s original, unopened packaging.

7. Futures Miner Warranty Policy

Futures products are subject to the brand manufacturer’s policies. Final goods depend on the brand’s official specifications, including normal hashrate and power consumption, as determined by the manufacturer. In the event of a refund from the manufacturer, we will process a refund to the customer simultaneously. All issues concerning futures products are ultimately subject to the manufacturer’s policies.

8. Pro-owned Miner Warranty Policy

Prior to purchase, please note that for all used miners, we will provide testing videos with recorded timestamps. (Used Miner Specifications: Normal Hashrate Th/s ±10%, Power Consumption W ±10%)

Due to mining market price fluctuations, we do not accept returns or refunds after payment.

Used branded miners can be repaired at the customer’s expense for parts and labor.

If you have any questions before making a purchase, feel free to contact us by submitting feedback to let us know how we can assist you.

9. Non-Discrimination Clause

We do not discriminate against others based on age, race, nationality, gender, sexual orientation, or religious beliefs.

10. Links

We are not responsible for the content of any website that may link to this website or any bulletin boards related to us or this website. These links are provided for your convenience only, and you visit them at your own risk. Unless otherwise stated, any other website accessed from this website is independent of us, and we have no control over the content of such other websites. Furthermore, linking to any other website does not imply our endorsement or acceptance of any responsibility for the content or use of such other websites.

In no event shall any mention of any third party or third-party product or service be construed as our endorsement or support of such third party or the products or services they provide.

11. Limitation of Liability

Jsbit.com is provided “as is” without warranties of any kind. We are not liable for losses, damages, or interruptions caused by using our platform or products.

12. Dispute Resolution

In the event of any disputes arising under these terms, we will first seek to resolve them amicably through negotiation. If a resolution cannot be reached, the dispute will be submitted to the Hong Kong International Arbitration Centre (HKIAC) for arbitration in accordance with its Administered Arbitration Rules in force at the time of the arbitration. The arbitral award shall be final and binding upon both parties

For any questions or assistance, please contact us at sales@jsbit.com. Thank you for choosing Jsbit, the global leader in mining machine solutions!

13. Termination of Use

We reserve the right to terminate or suspend your access to all or part of our website at our discretion, without prior notice, if we believe your conduct violates applicable laws, these terms and conditions, or harms other users, partners, or our interests. Additionally, we reserve the right to refuse any customer orders at our sole discretion.

14. Use by Minors

Purchases must be made by individuals who are not minors and are capable of entering into legally binding contracts (typically individuals 18 years of age or older, depending on your jurisdiction). By making a purchase, you represent and warrant that you are not a minor and have the legal capacity to enter into binding contracts.

For any questions or assistance, please contact us at sales@jsbit.com. Thank you for choosing Jsbit, the global leader in mining machine solutions!