Returns & Refunds Policy

At JSBIT, we are committed to delivering high-quality mining machines and ensuring customer satisfaction. Please carefully review our returns and refunds policy before making a purchase.

All sales are final. Items are non-refundable, and orders cannot be canceled (except in cases of damage or defects covered by the product warranty).

Please note that delivery times for exchanged products may vary depending on your location.

All ASIC miners provided by JSBIT come in their original factory-sealed packaging. Before shipping, our technicians carefully inspect each unit and record a video to ensure authenticity.

This warranty is non-transferable and applies only to the original purchaser. Products not purchased as new or directly from us are excluded from this warranty.

We are not responsible for any incidental or consequential damages related to the mining machine or its purchase. Our liability is limited solely to the product itself. We are not liable for third-party claims, customer profit loss, or any other indirect costs or losses.

We do not provide warranty service for mining machines still covered under the manufacturer’s warranty. For assistance, we recommend contacting the brand’s official mining machine support team directly.

Normal wear and tear

Damage caused by accidents, misuse, neglect, improper handling, or improper installation

Damage or loss due to physical or electrical stress, such as moisture, corrosive environments, voltage surges, extreme temperatures, shipping issues, or other abnormal conditions

Damage or loss caused by natural disasters (e.g., floods, storms, fires, or earthquakes)

Damage caused by operator error or failure to follow instructions in the product documentation

Alterations made by unauthorized persons or service centers

Products where the original software has been modified or replaced by unauthorized parties

Counterfeit products

Data loss or damage caused by software or hardware incompatibility with current or future versions of operating systems

Data loss caused by improper use not recommended in the product documentation

Product failure due to the use of non-supplied accessories

Burned hash boards or chips

This warranty gives you specific legal rights. You may also have additional rights depending on the laws in your area. Some jurisdictions do not allow the exclusion or limitation of warranties or incidental damages, so some of the above limitations may not apply to you.

During the warranty period, we recommend contacting the official mining machine support team directly for repair services, following the manufacturer’s guidelines.

You can reach Elphapex DG1 Miner customer support at Elphapex Support.

Visit the official Bitmain website and check the “Support” or “Contact Us” section.

Support for WhatsMiner is available at WhatsMiner Support.

Manufacturers provide a 6-12 month warranty on all new machines.Some products may include an SN code that indicates the specific warranty period.

The cost of sending the product, part, or component to our Repair and Inspection Center is the responsibility of the product owner. If the item is returned uninsured, you assume all risks of loss or damage during shipment.

All transportation costs, as well as any other costs related to the return of a product, are the sole responsibility of the purchaser. We are only responsible for the transportation costs associated with shipping the repaired or replacement product back to the purchaser.

The repair time will depend on the nature of the problem.

1) Can I return or exchange items from a bulk order?

All bulk order sales are final—no returns or exchanges. Please double-check the mining machine model before purchasing, as we cannot accept returns or exchanges once the order has been delivered.

2) What qualifies as a bulk order, and how can I access the discount?

Our Bulk Order Service offers a personalized, one-on-one experience with a key account manager. We provide price adjustments based on the latest Bitcoin market trends, with discounts tailored to the specific mining machine models you’re interested in. A minimum order of 50 units is required.

Please note, bulk order discounts do not apply to Limited Offer or Sale items.